Viajes Florencia Tours is licenced by the Panamanian Tourism Institute (112-AV). In colaboration with different service providers in Panama it offers a large number of tourist packages so you can know our country.

RESPONSABILIDADES:

The agency “Viajes Florencia” explicitly declares that it acts solely as intermediary between its customers and the persons or entities called to provide the services, i.e. transportation companies, hotels, restaurants, etc. and therefore, it is not liable for the acts that these providers may do (delay of flights, bus assignments, room assignments, etc.) nor it is liable for negligence on the part of the persons employed by these; as there is no direct control over these companies or persons.

All prices for services have been calculated according to the fees established by the providers. Such prices are subject to change without prior notice before the rendering of the services.

RESERVATIONS AND PAYMENT

All prices for services have been calculated according to the fees established by the providers. Such prices are subject to change without prior notice before the rendering of the services.

  • Reservations may be made by telephone, fax, or email several days prior to the arrival of the passengers, with the objective to properly coordinate all required services.
  • The reservation request sheet shall contain the names of the passengers, the chosen services, the type of occupancy chosen, the dates of arrival and departure.
  • If the service offered is sold abroad, the information shall include the arrival and departure dates to our country, as well as the airline and flight numbers. This information is important for the transportation arrangements.

CANCELLATIONS AND REIMBURSEMENTS:

In the case that the customer decides to cancel a trip that has already been contracted, Viajes Florencia shall charge a penalty as detailed below. All cancellations shall be made in writing. When the cancellation is produced:

  • The same day of departure towards Panama or just hours before, Viajes Florencia will charge 100% of the total for the services contracted.
  • Cancellations made 24 hours before the arrival of passengers, Viajes Florencia will charge 50% of the total services contracted.
  • Once the vouchers for services have been issued by our agency, and the passengers decide to cancel such services, Viajes Florencia will not make any reimbursement for those vouchers.
  • NO SHOW. When the passengers fail to show up at the airport, without prior annulment or cancellation, will cause the total loss of the cost of the entire trip contracted. Independently from these penalties, Viajes Florencia may charge, and the customer is obligated to pay for any cancellation expenses, if any.
  • Once the reservation is made and availability is confirmed, any change shall carry an additional charge for the change in dates.
  • VIAJES FLORENCIA shall have the right to make any modifications for reasons of force majeur. There are no reimbursements for services willingly not utilized during your stay in our country.
 
Todos los Derechos Reservados por Viajes Florencia © Copyright 2009
 
Diseñado por: Sistemas TL, S.A.